Our Covid Guidelines
We are putting several measures in place to help keep our customers and our staff safe.
Customers are required to:
Confirm at time of booking that you will follow current Government guidance on COVID-19.
Wear a mask/face covering while on our premises.
Use hand sanitiser on entry and as directed.
Maintain the required distance from our team.
Our team is there to keep you safe; please follow their guidance. This is particularly important when moving you throughout the venue to ensure there is no overlap with other teams.
Turn up no earlier than 5 minutes before the start of your game.
We have changed the start times of our games to allow us to control the flow of customers. Please check the new start times on our booking system.
Clean Facilities
Cleaning routines are enhanced, and we will disinfect all touchpoints regularly throughout the day. We have increased time between games to clean and sanitise after each play. We are making sure the rooms are well ventilated, and where we have any concerns, we have put air purifiers in place.
Using vouchers and credit
If you have credit or a gift voucher, then please get in touch with the site directly via email. Gift vouchers can be used through the online booking system. If you have a voucher you have been unable to use and it has expired or is close to expiry please get in touch and we will be happy to extend it.
How do I book?
Online on our website or give us a call; we will not take walk-ins or handle any cash on site.
Who will I see?
You will only play with people in your group, and our goal is to ensure the only other person you come into contact with is our team.
Do I have to wear a mask?
We would ask that you wear a mask in line with government guidance.
Track and Trace
We have the lead bookers' details, and this is enough information to satisfy the tracing program.
The gathering of this information will be GDPR compliant. It will not be used for marketing.
Thanks for doing your part to keep our customers and our staff safe.